Please read these Terms of Service of Globalcitizen (hereinafter the “Globalcitizen Terms” or “Globalcitizen Terms of Service“) carefully as they govern (i) your access to and use of our Site(s), (ii) your access to and use of our Application(s), and/or (iii) your access to and use of our services that link to or refer to the Globalcitizen Terms, and contain important information about your legal rights, remedies and obligations. The Site and other Globalcitizen services together are hereinafter collectively referred to as the “Globalcitizen Digital Platform“. By accessing or using the Globalcitizen Digital Platform, you are agreeing to the Globalcitizen Terms and entering into a legally binding contract with Globalcitizen, whether or not you become a registered user of the Globalcitizen Digital Platform. Certain areas of the Globalcitizen Digital Platform may have different terms and conditions, standards, guidelines, or policies posted, or may require you to agree with and accept additional terms and conditions. If there is a conflict between the Globalcitizen Terms and the terms and conditions posted for a specific area of the Globalcitizen Digital Platform, the terms and conditions that are specific to that area will prevail with respect to the use of, or access to, that area of the Globalcitizen Digital Platform.
You may be referred to in this Globalcitizen Terms as “you” or “your“, or may be referred to specifically in your applicable role as a Company or an Authorized User (each as defined below). If you are entering into this Globalcitizen Terms on behalf of a company or other legal entity (such company or legal entity, the “Company“), the Globalcitizen Terms shall be a binding agreement between Globalcitizen and the Company that you represent, and you represent that you have the authority to bind such Company, its users, and its affiliates to the Globalcitizen Terms. In that case, the terms “you” or “your” shall also refer to such entity, its users, and its affiliates, as applicable. If you do not have such authority, or if you do not agree with the Globalcitizen Terms, you may not use the Service. If you are entering into this Globalcitizen Terms as an individual and not on behalf of a company or other legal entity, the Globalcitizen Terms shall be deemed a binding agreement between Globalcitizen and you personally. You acknowledge that the Globalcitizen terms is a contract between you and Globalcitizen, even though it is electronic and is not physically signed by you and Globalcitizen, and it governs your use of the Service.
Note that we may disclose information about you to third parties if we have a bona fide belief that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply the Globalcitizen Terms or other Globalcitizen Policies (as defined below); (iii) comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding or other legal process served on us; or (iv) protect our rights, reputation, and property or that of our users, affiliates or the public.
Our (a) Teacher policy, which is available at https://support.globalcitizendigital.com/teacher-policy/ (the “Teacher Policy“);
(b) Payment policy, which is available at https://support.globalcitizendigital.com/payment-policy/ (the “Payment Policy“);
(c) Trademark policy, which is available at https://support.globalcitizendigital.com/cookies-policy/ (the “Trademark Policy“,
(d) Cookies policy, which is available at https://support.globalcitizendigital.com/cookies-policy/
as well as the
(e) 1. Lesson Policy – Rules for Students, which is available at https://support.globalcitizendigital.com/category/students/attending-live-lessons/
and especially the General Lesson Rules, which is available at https://support.globalcitizendigital.com/attending-live-lessons-during-the-lesson/#7-general-lesson-rules as well as
(e) 2. Lesson Policy – Rules for Teachers, which is available at
all together the “Globalcitizen Polices“, to the extent applicable to your use of the Globalcitizen Digital Platform are incorporated by reference to these Globalcitizen Terms.
NOTE: Do not access or use the Globalcitizen Digital Platform and the Globalcitizen Services if you are unwilling or unable to be bound by the Globalcitizen Terms.
“Globalcitizen“, “we“, “us“, or “our” means (i) Globalcitizen Holding Limited UK, with respect to Members that access and use the Globalcitizen Service.
“Member Content” means all content, such as text, photos, audio, video, or other materials and information, that a Member posts, uploads, publishes, submits, transmits, includes in their Member profile and Globalcitizen Learning Spaces (Digital Classrooms).
“Sites” means Globalcitizen’s websites, including but not limited to www.globalcitizendigital.com as well as other Globalcitizen Retail Associates/Partners websites worldwide.
“Globalcitizen Content” means any content that Globalcitizen creates and makes available in connection with the Globalcitizen Digital Platform, including proprietary Globalcitizen content and any content licensed or authorized for use by or through Globalcitizen from a third party, but excluding Member Content.
“Globalcitizen Service” or “Lesson Package” means the educational service as a whole (Suite and Educational Program) offered by the Globalcitizen Educational Organization through its retail Associates and Partners Network Worldwide and delivered by Teachers to Students through the Globalcitizen Digital Platform.
“Teacher Service” means the educational service provided by the Teacher to the Student/s (in most cases Globalcitizen Services / Lesson Packages) and delivered through the Globalcitizen Digital Platform.
“Globalcitizen Retail Associate” or “Globalcitizen Retail Partner” means local retail representatives of the Globalcitizen Educational Organization worldwide, authorized to advertise, promote and sell the Organization’s educational services to Students (Globalcitizen Services – Lesson Packages).
“Student” means a Member that purchases Globalcitizen and Teacher Services.
“Teacher” means a Member that offers and delivers Globalcitizen and Teacher Services.
“Globalcitizen Learning Space” means the online learning space (digital classroom) provided on the Globalcitizen Digital Platform for the delivery and support of every Globalcitizen Service/Lesson Package and Teacher Service bought by the Student/s.
1. The Globalcitizen Educational Organization
Globalcitizen (Globalcitizen Holding LTD UK) is an International Educational Organization specializing primarily on Language Learning and IT Training, providing its services through a digital network of Partners and Associates Worldwide.
It is run by academic professionals’ specialists in their field, supported by a strong management team of technocrats that cover all areas of the business: marketing, sales promotion, technical support, as well as financial and legal services.
Globalcitizen Academic & Professional Status
The Organization has developed and possesses unique academic expertise, as well as top level professional know how in research and development, breakthrough learning methods and pedagogic approaches, course design models, materials development and specialized courses for online learning, in order to address all age group needs and learning purpose worldwide: communicative, educational, cultural, academic or vocational. Students are also awarded certificates and diplomas of international recognition.
Globalcitizen Educational System
The Organization is also the creator of Globalcitizen®, an international breakthrough educational system, designed for the citizens of the international community, in order to facilitate quick and effective Language Learning and IT training worldwide, in a well-organized, codified and reliable manner.
Based on the Globalcitizen System, the Organization has developed and offers a wide range of specialized Programs organized in distinct Educational Suites according to Students age, status and practical learning needs such as General Language Education & IT Training, Exam Preparation (Certificate Attainment), University Entry as well as Specialized Professional and Vocational terminology (Globalcitizen Services – Educational Packages).
Globalcitizen Digital Platform®
Globalcitizen is also the owner of the Globalcitizen Digital Platform® through which all Globalcitizen Services – Lesson Packages and Teacher Services are being delivered. The Platform provides all academic and technical tools necessary for Teachers to provide their Students with high quality educational services as defined by the Globalcitizen Quality Standards.
Globalcitizen operates as:
- Business developer
The Organization develops, produces and provides:
- Educational services: Language Learning & IT training
- Breakthrough learning methodologies and educational materials
- Special language services (Translation, interpretation, plus all types of lingual assistance and support)
- Technical expertise and support in web-based learning
- Human Resources – Recruiting, Training & Development (Academic, admin and technical staff – Globalcitizen Specialists®).
Globalcitizen Company Structure
The Organization consists of nine cross-functional divisions that design, develop, produce, provide and support the Organizations Products and Services:
- GLOBALCITIZEN Division of Human Resources (GHR)
- GLOBALCITIZEN Division of Teacher Training & Development (Globalcitizen Academy®)
- GLOBALCITIZEN Division of Materials & Methodologies Development (MMDU/R&D).
- GLOBALCITIZEN Division of Language Education Services (GDLES).
- GLOBALCITIZEN Division of IT Training Services (GDITTS).
- GLOBALCITIZEN Division of Special Language Services (GDSLS).
- GLOBALCITIZEN Division of New Business Development – Expansion & growth worldwide (GDNBD).
- GLOBALCITIZEN Division of Examinations and Certification (GDEC).
- GLOBALCITIZEN Division of Licensing (GDL).
Globalcitizen is the owner of the Globalcitizen Educational System® on which a number of educational Suites & Programs have been developed:
- Globalcitizen Mainstream Suite
- TOLIC Suite
- University Suite
- Exam Preparation Courses
- Corporate Suite
- Professional Suite
- Vocational Suite
- Office Skills & Personal Development Suite
- Personalized Private Courses
- Modular Courses
[It] is also the developer and owner of the Globalcitizen Digital Platform® through which all Globalcitizen Services (Suites and Programs) are being provided.
All Globalcitizen Services are taught by approved, well trained Teachers, the Globalcitizen Specialists®
Teachers are recruited either directly through the Globalcitizen Holding LTD UK website (www.globalcitizenholding.com) or through the Globalcitizen Retail Associates/ Partners worldwide (see Teacher Policy).
Approved Teachers go on to receive specialized training on both academic and technical matters necessary to reach the desired Globalcitizen Standards, and having successfully completed their training, are awarded the title of Teacher – Globalcitizen Specialist®. They are then able to be listed and provide their services on the Globalcitizen Digital Platform® as independent, third-party contractors (not as employees – see Teacher Policy).
NOTE: Although Teachers have been approved by Globalcitizen as proficient educators that fulfil all necessary requirements (Globalcitizen Standards) to provide specific Globalcitizen Services and have their performance monitored during lesson delivery, this by no means makes Globalcitizen solely responsible for the behavior and conduct of Teachers and is not liable for the Teachers misbehavior or ill conduct during his/her lessons (see Teacher Policy). Globalcitizen also provides a framework for Teachers to conduct their lessons and provide specific Globalcitizen Services according to required Globalcitizen Standards but is not responsible for the learning materials used by the Teachers during their lesson delivery and is not in any way liable for any copyright or legal matters that might arise as this is the sole responsibility of the Teachers (see Teacher Policy).
The Globalcitizen Digital Platform® is an LMS (Learning Management System) its sole purpose being to provide a Digital Learning Space (GDLS) for registered users (Teachers and Students – “Members“) to conduct their lessons, communicate and exchange various file types (lesson notes, homework and tests) as well as monitor their activity and progress. It is not used to buy Globalcitizen Services.
Globalcitizen Services are promoted and sold to students by the Globalcitizen Retail Associates / Partners Network Worldwide. Students can get in touch with their local Retail Associate, select and agree on the Globalcitizen Service – Lesson Package of their liking in Private or Group lessons and come to an Agreement – Lesson Contract.
The Retail Associate / Partner will then contact the appropriate Teacher – Globalcitizen Specialist, inform them about the Student’s request (Globalcitizen Service / Lesson Package) and come to an Agreement – Lesson Contract (see Teacher Policy).
All parties will then have to honor this Agreement – Lesson Contract to its full extent.
Students will make payments to their local Globalcitizen Retail Associate / Partner to add Globalcitizen Credits to their Student Account in order payfor their Globalcitizen Services. Once lessons have been successfully delivered by Teachers, Globalcitizen Credits will be transferred to the Teachers Account, where it will remain until withdrawal. NOTE: Globalcitizen Holding UK is responsible for final Teacher payment – withdrawal (see Payment Policy).
Globalcitizen reserves the right, at its sole discretion, to modify the Globalcitizen Digital Platform and to modify these Globalcitizen Terms, at any time and without prior notice. If we modify these Globalcitizen Terms, we will either post the modification on the Sites and the Applications or otherwise provide you with notice of the modification. We will also update the “Last Updated” date at the top of these Globalcitizen Terms. By continuing to access or use the Globalcitizen Digital Platform after we have posted a modification on the Sites and the Applications or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Globalcitizen Terms. If the modified Globalcitizen Terms are not acceptable to you, your only recourse is to cease using the Globalcitizen Digital Platform.
The Globalcitizen Digital Platform is available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law.
In the case of minors (students under 18), parents/guardians will have to accept the terms of the Globalcitizen Digital Platform® on their behalf through their “Parent account” that is generated upon course enrollment.
Parents/Guardians can also accept terms via email if they don’t want to have a “Parent account” assigned to them (please contact support for details: firstname.lastname@example.org
WHILE WE USE GOOD FAITH EFFORTS TO CONFIRM THAT EACH TEACHER ON THE GLOBALCITIZEN DIGITAL PLATFORM IS PROFESSIONAL, WE ARE NOT ABLE TO PROVIDE ANY ASSURANCES REGARDING THE CHARACTER OR OTHER QUALITIES OF TEACHERS AND THE ACCURACY OF THE INFORMATION TEACHERS PROVIDE VIA THE GLOBALCITIZEN DIGITAL PLATFORM. WHEN INTERACTING WITH OTHER MEMBERS YOU SHOULD EXERCISE CAUTION AND COMMON SENSE TO PROTECT YOUR PERSONAL SAFETY AND PROPERTY, JUST AS YOU WOULD WHEN INTERACTING WITH OTHER PERSONS WHOM YOU DON’T KNOW. NEITHER GLOBALCITIZEN NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY MEMBERS OF THE GLOBALCITIZEN DIGITAL PLATFORM. GLOBALCITIZEN AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE GLOBALCITIZEN DIGITAL PLATFORM.
5. Description of Services
5.1 Globalcitizen Services
Globalcitizen’s services includes:
- Connection Services. Globalcitizen provides Members with access to and use of the Globalcitizen Digital Platform, which is an online digital learning space where (a) Members can upload, submit, store, send and receive content related to language or other type of learning; (b) Students can connect with Teachers directly in both synchronous (live online sessions) and asynchronous manner for the purpose of receiving the Globalcitizen Services / Lesson Packages they have purchased; (c) Teachers can respond to inquiries, connect with and engage Students to provide them with the Teacher Services (collectively, “Connection Services“).
- Teacher Payment Services. For Teachers, Globalcitizen provides certain payment processing services and payment tools in accordance with Globalcitizen’s Payment Policy (collectively, “Payment Services“).
- Business Services. If a Member is a Company, such Member may authorize additional individuals and/or their employees (the “Employees“) to use of the Globalcitizen Digital Platform, including but not limited to the Connection Services and Payment Services. The Company may (i) track Employees’ completed lessons, (ii) add or remove any Employees from access to or the use of Globalcitizen Digital Platform, (iii) control, refill or shift their Globalcitizen credits balances within such Company’s Globalcitizen Account (as defined below). The Company may also review the Employees’ language learning performance report through its Globalcitizen Account. For the avoidance of doubt, an Employee shall be considered as a “Student“.
5.2 Teacher Services
Teachers provide Globalcitizen Services / Lesson Packages plus other Teacher Services to Students through the Globalcitizen Digital Platform.
NOTE: To do so, Teachers will first have to file for an application. Once accepted, they’ll have to attend a Globalcitizen Specialist Training Course and upon successful completion they’ll be awarded the title of the Teacher – Globalcitizen Specialist. This means that they now possess the minimum required academic and technical skills to be able to provide the Globalcitizen Services adequately to Students through the Globalcitizen Digital Platform.
To provide the Globalcitizen Services to Students, Teachers accept and agree to the Globalcitizen’s Teacher Policy.
5.3 Globalcitizen Retail Associate Services
Globalcitizen Retail Associates / Partners act as intermediaries between the Teachers, the Students and the Globalcitizen Educational Organization (UK).
Globalcitizen Retail Associates / Partners, are authorized local retail representatives of the Globalcitizen Educational Organization worldwide, and are able to advertise, promote and sell Globalcitizen Services to Students.
[They] also have to contact Teachers (Globalcitizen Specialists), inform them about the desired Globalcitizen Service / Lesson Package to be purchased by the Students and reach an agreement between all involved parties as described on the Globalcitizen Payment Policy (collectively, “Payment Services“).
Throughout the Globalcitizen Service / Lesson Package delivery from the Teacher to the Students through the Globalcitizen Digital Platform, the Globalcitizen Retail Associates / Partners are responsible for communicating with all involved parties in order to ensure smooth running of the whole process and provide dispute resolution procedures and assistance, and other services in accordance with Globalcitizen’s Payment Policy (collectively, “Payment Services“).
They are also responsible for receiving Student’s payments and adding Globalcitizen Credits to the Students Account in accordance with Globalcitizen’s Payment Policy (collectively, “Payment Services“).
NOTE: Globalcitizen Retail Associates / Partners are not responsible for Teacher Payment.
Once Students have made payment to their local Globalcitizen Retail Associates / Partners for agreed Globalcitizen Services/Lesson Packages, the Globalcitizen Retail Associates / Partners transfer Student funds to Globalcitizen UK where Globalcitizen Credits are added to the Students Account. Once Teacher Services have been successfully delivered to the Student, credits are Transferred to the Teachers account where they remain until withdrawal. Globalcitizen Retail Associates / Partners role is therefore to promote and sell Globalcitizen Services/Lesson packages to students worldwide for an agreed commission agreed between the Globalcitizen Retail Associates / Partners and Globalcitizen Holding UK, track and support lesson delivery and mediate for lesson disputes between Student and Teacher where necessary. Globalcitizen Holding UK is responsible for adding Globalcitizen Credits to Students accounts, transferring Credit to Teachers Accounts upon successful delivery of services and making final payments to Teachers (Withdrawal).
6. Globalcitizen Account
6.1 Account Registration
In order to use the features that are offered through the Globalcitizen Digital Platform, an account has to be created (“Globalcitizen Account“) and become a Member.
You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. Globalcitizen reserves the right to suspend or terminate your Globalcitizen Account and your access to the Globalcitizen Digital Platform if any information provided during the registration process or thereafter proves to be inaccurate, fraudulent, not current, incomplete, or otherwise in violation of these Globalcitizen Terms.
In addition, to create an Globalcitizen Account, Globalcitizen may require you to select a username and password. You acknowledge that you shall be responsible for ensuring that any username you select does not infringe any third-party rights and is not otherwise unlawful. Globalcitizen may refuse to grant you a username in Globalcitizen’s sole discretion for any reason including if the proposed username impersonates or misleadingly implies an association with the persona of another person or entity, is or may be illegal, is or may be protected by trademark or other proprietary rights, is vulgar or otherwise offensive, or may cause confusion, or for any other reason as determined by Globalcitizen in Globalcitizen’s sole discretion. Your selection and use of a specific username do not convey any ownership or rights in that username and Globalcitizen reserves the right to revoke and/or reassign that username in Globalcitizen’s sole discretion. You understand and agree that Globalcitizen reserves the right to change, remove, alter or delete any username, with or without prior notice to you, at any time and for any reason in Globalcitizen’s sole discretion. YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR USERNAME AND PASSWORD AND ALL ACCESS TO AND USE OF YOUR GLOBALCITIZEN ACCOUNT, INCLUDING ANY AND ALL ACTIVITIES (INCLUDING USE OF THE GLOBALCITIZEN DIGITAL PLATFORM, AS APPLICABLE) THAT ARE CONDUCTED THROUGH THE USE OF YOUR USERNAME AND PASSWORD WHETHER OR NOT AUTHORIZED BY YOU. YOUR GLOBALCITIZEN ACCOUNT MAY BE SUSPENDED OR TERMINATED IF SOMEONE ELSE USES YOUR GLOBALCITIZEN ACCOUNT TO ENGAGE IN ACTIVITY THAT VIOLATES THESE GLOBALCITIZEN TERMS.
You agree to notify Globalcitizen immediately of any unauthorized use of your Globalcitizen Account. We reserve the right to close your Globalcitizen Account at any time if you violate these Globalcitizen Terms or if we otherwise have a legitimate interest to do so, such as complying with a legal or regulatory obligation.
6.2 Link your Globalcitizen Account with Third-Party Account
As part of the functionality of the Globalcitizen Digital Platform, you may link your Globalcitizen Account with Third-Party Accounts, by either: (i) providing your Third-Party Account login information to Globalcitizen through the Globalcitizen Digital Platform; or (ii) allowing Globalcitizen to access your Third-Party Account, as permitted under the applicable terms and conditions that govern your use of such Third-Party Account. You represent that you are entitled to disclose your Third-Party Account login information to Globalcitizen and/or grant Globalcitizen access to your Third-Party Account (including, but not limited to, for use by Globalcitizen for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating Globalcitizen to pay any fees or making Globalcitizen subject to any usage limitations imposed by such third-party service providers. By granting Globalcitizen access to any Third-Party Accounts, you understand that Globalcitizen will access, make available and store (if applicable) any content that you have provided to and stored in your Third-Party Account (“SNS Content“) so that it is available on and through the Globalcitizen Digital Platform via your Globalcitizen Account and Globalcitizen Account profile page. Unless otherwise specified in these Globalcitizen Terms, all SNS Content, if any, will be considered to be Member Content for all purposes of these Globalcitizen Terms.
If you choose to link Third-Party Accounts with your Globalcitizen Account, subject to the privacy settings that you have selected at such Third-Party Accounts, some of the information that you provided to us from the linking of your Third-Party Accounts might be available on and through the Globalcitizen Digital Platform via your Globalcitizen Account and Globalcitizen Account profile page. You have the ability to disable the connection between your Globalcitizen Account and your Third-Party Accounts at any time by accessing the “Settings” section of the Sites or Applications. If you disable the connection between your Globalcitizen Account and your Third Party Accounts, then SNS Content from that Third Party Account will no longer be available on and through the Globalcitizen Digital Platform, and you will no longer be able to access your Globalcitizen Account through such Third Party Account.
PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. Globalcitizen makes no effort to review any SNS Content for any purpose, including but not limited to for accuracy, legality or non-infringement and Globalcitizen is not responsible for any SNS Content.
Your Globalcitizen Account and your Globalcitizen Account profile page will be created for your use of the Globalcitizen Digital Platform based upon the information you provide to us or that we obtain through a Third-Party Account that you link with your Globalcitizen Account as described above.
6.3 Link to a Company
If you are an Employee of a Company, during the registration process, you may identify a Company with whom your profile and Globalcitizen Account is associated. Alternately, your individual profile may have been created by an authorized representative of the Company, and your profile and Globalcitizen Account will be associated with such Company. If your Globalcitizen Credits, Teacher Services and Payment Services are provided or scheduled by a Company, you may lose access to such Globalcitizen Credits, Teacher Services and Payment Services upon termination or change in status of your relationship with such Company. If you are an authorized representative of an entity receiving the Services, you hereby warrant and represent to us that (a) you have the proper authority to create, terminate and maintain the company account and to add and remove individual members to and from the account and (b) you have obtained all necessary consent from any applicable individuals for the creation of their accounts and the processing of individual information. You agree to indemnify us for any loss we may suffer as a result of any breach of these warranties and representations.
All content made available through Globalcitizen Digital Platform is either owned by Globalcitizen or Globalcitizen’s licensors, or is licensed to Globalcitizen and Globalcitizen’s licensors. As between you and Globalcitizen, you own your own Member Content (Section 9 – Personal Profile & Academic Content) that has solely and exclusively been created by you. We own the Globalcitizen Content, including but not limited to visual interfaces, interactive features, graphics, design, our compilation of Member Content, computer code, products and services, software, aggregate Member review ratings, and all other elements and components of the Globalcitizen Digital Platform excluding Member Content. As between you and Globalcitizen, we also own the copyrights, trademarks, service marks, trade name, and other intellectual property rights throughout the world associated with the Globalcitizen Content and the Globalcitizen Digital Platform, which are protected by copyright, trade dress, patent, trademark laws, and all other applicable intellectual and proprietary rights and laws. Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the Globalcitizen Digital Platform and the Globalcitizen Content are retained by Globalcitizen.
8. License Grant
Subject to and conditioned on compliance with these Globalcitizen Terms, Globalcitizen hereby grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, terminatable license to access and use the Globalcitizen Digital Platform. Except as expressly set forth in these Globalcitizen Terms, you may not modify (including without limitation making derivative works), copy, adapt, reverse engineer, de-compile or otherwise reduce to human perceivable format, distribute, frame, reproduce, republish, download, scrape, display, post, transmit, transfer, license or sublicense, publicly display or sell in any form or by any means, in whole or in part, the Globalcitizen Content, other Members’ Member Content and the Globalcitizen Digital Platform without Globalcitizen’s or our licensors’ express prior written permission.
The licenses granted to you are conditioned upon your proper conduct and compliance with these Globalcitizen Terms at all times, as judged by Globalcitizen in Globalcitizen’s sole discretion. We reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Globalcitizen Digital Platform.
9. Member Content (Personal Profile & Academic)
i. Personal Profile Content
We may, in our sole discretion, permit you to post, upload, publish, submit, store or transmit your Personal Profile Member Content. By making available any Personal Profile Member Content on or through the Globalcitizen Digital Platform (Teacher or Student Profile Page, Blog etc), you hereby grant to Globalcitizen a worldwide, irrevocable, perpetual (or for the term of the protection), non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, by means of, or to promote or market the Globalcitizen Digital Platform. Globalcitizen does not claim any ownership rights in any Personal Profile Member Content.
You acknowledge and agree that you are solely responsible for all Member Content that you make available through the Globalcitizen Digital Platform. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available through the Globalcitizen Digital Platform or through Globalcitizen promotional campaigns or you have all rights, licenses, consents and releases that are necessary to grant to Globalcitizen the rights in such Member Content, as contemplated under these Globalcitizen Terms; and (ii) neither your Member Content nor your posting, uploading, publication, submission or transmittal of your Member Content or Globalcitizen’s use of your Member Content (or any portion thereof) on, through or by means of the Globalcitizen Digital Platform or Globalcitizen promotional campaigns will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
ii. Academic Content
Teacher and Students can share their Academic Member Content between them for practical everyday teaching/learning purposes through their Globalcitizen Learning Space (Digital Classroom) during their Globalcitizen Lesson / Package delivery (lesson notes, various learning materials, homework, tests etc, as well as discussions and comments in blogs or other types of internal platform communication tools).
Globalcitizen respects copyright law and expects its Members to do the same. If you believe that any content on the Globalcitizen Digital Platform infringes copyrights you own, please notify us in accordance with our Copyright Policy. Globalcitizen does not claim any ownership rights in any Academic Member Content.
We are under no obligation to enforce the Globalcitizen Terms on your behalf against another Member. While we encourage you to let us know if you believe another Member has violated the Globalcitizen Terms, we reserve the right to investigate and take appropriate action at our sole discretion.
10.1 Improper Use
You agree not to, and will not assist, encourage, or enable others to use the Globalcitizen Digital Platform to:
- Violate any third party’s rights, including any breach of confidentiality, or any infringement of copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity or any other intellectual property or proprietary right;
- Upload any content that is indecent, libelous, defamatory, obscene, invasive of privacy or publicity rights, abusive, illegal or otherwise objectionable;
- Solicit personal information from minors, or submit or transmit pornography;
- Threaten, stalk, harm, or harass others, or promote bigotry or discrimination;
- Promote a business or other commercial venture or event, or otherwise use the Globalcitizen Digital Platform for commercial purposes, except as expressly permitted by Globalcitizen or contemplated by these Globalcitizen Terms;
- Send bulk emails, surveys, or other mass messaging, whether commercial in nature or not; engage in keyword spamming, or otherwise attempt to manipulate the Globalcitizen Digital Platform’s search results or the search results of any third-party website; or
- Violate any applicable law.
10.2 Additional Restrictions
You also agree not to, and will not assist, encourage, or enable others to:
- Violate these Globalcitizen Terms;
- Modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade or in any way exploit the Globalcitizen Digital Platform, any Globalcitizen Content or other Members’ Member Content, except as expressly authorized by us;
- Use any robot, spider, site search/retrieval application or other automated device, process or means to access, retrieve, scrape or index any portion of the Globalcitizen Digital Platform, any Globalcitizen Content or other Members’ Member Content;
- Reverse engineer any portion of the Globalcitizen Digital Platform;
- Remove or modify any copyright, trademark or other proprietary rights notice that appears on any portion of the Globalcitizen Digital Platform or on any materials printed or copied from the Globalcitizen Digital Platform;
- Record, process or mine information about other Members;
- Access the Globalcitizen Digital Platform by means other than through the public interfaces we provide to you;
- Reformat or frame any portion of the Globalcitizen Digital Platform;
- Take any action that imposes, or may impose, an unreasonable or disproportionately large load on our technology infrastructure or otherwise make excessive traffic demands of the Globalcitizen Digital Platform, as determined by Globalcitizen in Globalcitizen’s sole discretion;
- Attempt to gain unauthorized access to the Globalcitizen Digital Platform, Globalcitizen Accounts, computer systems or networks connected to the Globalcitizen Digital Platform through hacking, password mining or any other means;
- Use the Globalcitizen Digital Platform, any Globalcitizen Content or other Members’ Member Content to transmit any computer viruses, worms, defects, Trojan horses or any other computer code, files or programs designated to interrupt, destroy or limit the functionality of the Globalcitizen Digital Platform;
- Use any device, software or routine that interferes with the proper working of the Globalcitizen Digital Platform or otherwise attempt to interfere with the proper working of the Globalcitizen Digital Platform;
- Use the Globalcitizen Digital Platform to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the Globalcitizen Digital Platform, any Globalcitizen Content or other Members’ Member Content;
- Remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Globalcitizen Digital Platform, features that prevent or restrict the use or copying of any Globalcitizen Content, or other Members’ Member Content or features that enforce limitations on the use of the Globalcitizen Digital Platform;
- Authorize any third party to use Globalcitizen Digital Platforms, including but not limited to Teacher Services, through your Globalcitizen Account, or schedule any Teacher Services on behalf of any individuals other than yourself, except that the Company authorizes its Employee to use Globalcitizen Digital Platforms, and schedule the Teacher Services on behalf of its Employees;
- Schedule and/or provide for any Teacher Service outside of the Globalcitizen Digital Platform;
- Make, accept, or receive any payment in connection with the Teacher Service outside of the Globalcitizen Digital Platform or the Globalcitizen Retail Associates/Partners Network Worldwide; or
- Solicit and/or recruit Globalcitizen Members to work or study on other software or language learning platforms.
The restrictions above only apply to the extent permissible under applicable law. Nevertheless, you agree not to act contrary to these restrictions (even if permissible under applicable law). Moreover, Globalcitizen reserves the right to determine what conduct Globalcitizen considers to be in violation of these Globalcitizen Terms or otherwise outside the intent or spirit of the Globalcitizen Digital Platform. Globalcitizen reserves the right to take action as a result of any such violation, which may include terminating your Globalcitizen Account and prohibiting you from using the Globalcitizen Digital Platform in whole or in part.
The Globalcitizen Digital Platform may contain links to third-party websites or resources. You acknowledge and agree that Globalcitizen is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Globalcitizen of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the content, products or services on or available from such websites or resources.
12. Enforcement of Globalcitizen Terms of Service
We may suspend or cancel your Globalcitizen Account if we believe that you have violated or acted in a manner that is inconsistently with the letter or the spirit of these Globalcitizen Terms, or violated our rights or those of a third-party in connection with your use of the Globalcitizen Digital Platform. Without limiting Globalcitizen’s other remedies, we will suspend, cancel or terminate your Globalcitizen Account, suspend your ability to use certain portions of the Globalcitizen Digital Platform, freeze or confiscate your Globalcitizen Credits (as defined in the Payment Policy) and/or ban you altogether from the Globalcitizen Digital Platform, without notice or liability of any kind, if: (a) you breach any terms and conditions of these Globalcitizen Terms or any other written policies and procedures posted on the Globalcitizen Digital Platform, including but not limited to Globalcitizen Policies; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause legal liability for you, our Members or for Globalcitizen.
Once suspended or terminated, you may not continue to use the Globalcitizen Digital Platform under a different Globalcitizen Account or re-register under a new Globalcitizen Account. This includes usage of any associated Payment Services. In addition, violations of these Globalcitizen Terms may be prosecuted to the fullest extent of the law and may result in additional penalties and sanctions. If you engage in actions or activities which circumvent the Globalcitizen Digital Platform or otherwise reduce service fees owed or paid to Globalcitizen under these Globalcitizen Terms, you will be liable to Globalcitizen for the full amount of the service fees due, and may be subject to additional sanctions including, but not limited to, suspension or termination of your Globalcitizen Account. Globalcitizen reserves the right to terminate any Member or project for any reason, at its sole discretion and to refuse to provide registration and membership to you in the future. If your membership is canceled, you may no longer have access to data, messages, files and other material you store at the Globalcitizen Digital Platform.
THE GLOBALCITIZEN DIGITAL PLATFORM PROVIDED BY GLOBALCITIZEN AND THE SERVICES PROVIDED BY GLOBALCITIZEN, ANY OF OUR LICENSORS OR TEACHERS ARE PROVIDED ON AN “AS IS,” AND AS AVAILABLE BASIS, WITHOUT WARRANTY, AND “WITH ALL FAULTS“, WITH THE EXPRESS UNDERSTANDING THAT GLOBALCITIZEN MIGHT NOT MONITOR, CONTROL OR VET MEMBER CONTENT OR ANY CONTENT FROM THIRD PARTY. GLOBALCITIZEN EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES AS TO THE PRODUCTS OR SERVICES OFFERED BY THIRD PARTIES, AND IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OR TRADE. YOUR USE OF THE GLOBALCITIZEN DIGITAL PLATFORM IS AT YOUR OWN DISCRETION AND RISK. WE MAKE NO REPRESENTATIONS OR WARRANTIES, OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE QUALITY, IDENTITY OR RELIABILITY OF ANY THIRD PARTY, OR AS TO THE ACCURACY OF THE POSTINGS MADE ON THE GLOBALCITIZEN DIGITAL PLATFORM BY ANY THIRD PARTY. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
14. Limitation of Liability
IN NO EVENT SHALL GLOBALCITIZEN, OUR LICENSORS OR THE TEACHERS BE LIABLE TO YOU OR ANY OTHER MEMBER FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES PURSUANT TO THESE GLOBALCITIZEN TERMS, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITIES OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU
NOTWITHSTANDING ANY OTHER PROVISION OF THESE GLOBALCITIZEN TERMS, IN NO EVENT WILL OUR LIABILITY TO YOU FOR ANY ACTION OR CLAIM RELATED TO THE GLOBALCITIZEN DIGITAL PLATFORM PROVIDED UNDER THESE GLOBALCITIZEN TERMS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE OR ANY OTHER THEORY OF LIABILITY, EXCEED IN THE GREATER OF: (A) €100 OR (B) THE AGGREGATE AMOUNT OF SERVICE CHARGES ACTUALLY COLLECTED BY US FROM YOU FOR THE SERVICES TO WHICH THE LIABILITY RELATES DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE DETERMINATION OF SUCH LIABILITY.
You agree to indemnify, defend and hold Globalcitizen harmless, including against all costs, liabilities and legal fees, resulting from any claim or demand made by any third party arising out of or relating to (i) your access to or use of the Globalcitizen Digital Platform, (ii) your decision to submit postings and accept offers from other Member, (iii) any breach of contract or other claims made by Members with which you conducted business through the Globalcitizen Digital Platform, (iv) your violation of these Globalcitizen Terms, (v) any products or services purchased or obtained by you in connection with the Globalcitizen Digital Platform, (vi) any liability arising from the tax treatment of payments to Teachers, (vii) any negligent or intentional wrongdoing committed by you on or through the Globalcitizen Digital Platform, (viii) any infringement by you, or any third party using your Globalcitizen Account, of any intellectual property or other right of any person or entity, (ix) your failure to pay or dispute of any fees owed to any Teacher or any other amounts owed to other Members; and/or (x) your failure to satisfy your obligations as a Teacher or to a Teacher. Globalcitizen reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Globalcitizen and you agree to cooperate with Globalcitizen’s defense of these claims. You agree not to settle any such matter without the prior written consent of Globalcitizen. Globalcitizen will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of such claim, action or proceeding.
16. Suspension, Termination or Cancellation
16.1 Termination By You
You may terminate these Globalcitizen Terms at any time by closing your Globalcitizen Account, discontinuing your use of the Globalcitizen Digital Platform and deleting the Applications from your device. You have the right to cancel your Globalcitizen Account at any time so long as there are no outstanding obligations for Globalcitizen and/or Teacher Services by you.
16.2 Termination by Globalcitizen
We may suspend, cancel or terminate your Globalcitizen Account, suspend your ability to use certain portions of the Globalcitizen Digital Platform, freeze or confiscate your Globalcitizen Credits (as defined in the Payment Policy) and/or ban you altogether from the Globalcitizen Digital Platform for any reason or for no reason, and without notice or liability of any kind. Reasons for such suspension, cancelation or termination may include, but are not limited to, if we believe in good faith that (a) you, a related person, or your Employee (to the extent you are a Company) has engaged in any of the restricted conduct described in Section 11 (Restrictions) or otherwise violated or may have violated these Globalcitizen Terms and/or any Globalcitizen Policies, or (b) your Globalcitizen Account and use of the Globalcitizen Digital Platform have been inactive for more than twelve (12) months. To the extent that you violate these Globalcitizen Terms and we revoke the licenses granted to you, you will lose all benefits and privileges associated with the Globalcitizen Digital Platform. We are under no obligation to compensate you for any such losses.
We reserve the right to stop making available any one or more of the Globalcitizen Digital Platform, at any time, whether on a temporary or permanent basis and without any liability, compensation, refunds or other compensatory benefits to you. Your license to the Globalcitizen Digital Platform automatically ends when we terminate access to such Globalcitizen Digital Platform. Any such action could prevent you from accessing your Globalcitizen Account, the Globalcitizen Digital Platform, any Globalcitizen Content, or any other related information.
In the event of any termination of the Globalcitizen Terms, whether by you or Globalcitizen, the following Sections will continue in full force and effect: Section 8 (Ownership), Section 10 (Member Content), including but not limited to Globalcitizen’s right to use your Member Content, Section 11 (Restrictions), Section 12 (Links), Section 13 (Enforcement of Globalcitizen Terms of Service), Section 14 (Disclaimers), Section 15 (Limitation of Liability), Section 16 (Indemnification), Section 17 (Suspension, Termination or Cancellation), Section 18 (Entire Agreement), Section 19 (Assignment), Section 20 (Notices), Section 21 (Governing Law and Jurisdiction), Section 21 (Dispute Resolution), Section 23 (Feedback) and Section 24 (General).
17. Entire Agreement
Except as they may be supplemented by additional Globalcitizen policies, guidelines, standards, or terms for a specific product, feature, service or offering, these Globalcitizen Terms together with the Globalcitizen Policies constitute the entire and exclusive understanding and agreement between Globalcitizen and you pertaining to the subject matter hereof, and supersede any and all prior oral or written understandings or agreements between Globalcitizen and you in relation to your access to and use of the Globalcitizen Digital Platform.
You may not assign or transfer these Globalcitizen Terms, or any rights or obligations hereunder, by operation of law or otherwise, without Globalcitizen’s prior written consent. Any attempt by you to assign or transfer these Globalcitizen Terms without such consent will be null and of no effect. Globalcitizen may assign or transfer these Globalcitizen Terms, and any rights or obligations hereunder, at its sole discretion, without restriction. Subject to the foregoing, these Globalcitizen Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
Unless you otherwise indicate in writing to customer service in accordance with Section 24 (Contacting Customer Service), Globalcitizen will communicate with you by email or by posting communications on the Globalcitizen Digital Platform. You consent to receive communications from us electronically and you agree that these electronic communications satisfy any legal requirement that such communications be in writing. You will be considered to have received a communication when Globalcitizen sends the communication to the email address you have provided to Globalcitizen on the Globalcitizen Digital Platform, or when Globalcitizen posts such communication on the Globalcitizen Digital Platform. You must keep your email address updated on the Globalcitizen Digital Platform, and you must regularly check the Globalcitizen Digital Platform for postings. If you fail to respond to an email message from Globalcitizen regarding violation, dispute or complaint within two business days, Globalcitizen will have the right to terminate or suspend your Globalcitizen Account.
All notices to Globalcitizen intended to have a legal effect concerning these Globalcitizen Terms must be in writing and delivered either in person or by a means evidenced by a delivery receipt, to the following address:
- For Members that access and use of the Globalcitizen Product:
Globalcitizen Holding Limited UK.
178 Seven Sisters Road,
London, N7 7PX
Such notices to Globalcitizen are deemed effective upon receipt.
20. Governing Law
20.1 For Residents Outside of the United Kingdom
Except as otherwise specified in Section 21.2 below, any claims arising out of the Globalcitizen Digital Platform or the Globalcitizen Terms will be subject to the laws of England and Wales, without reference to conflict of laws principles.
20.2 For Residents in the United Kingdom
Any claims arising out of the Globalcitizen Digital Platform or these Globalcitizen Terms that are brought in the United Kingdom will be subject to the laws of England and Wales without reference to conflict of laws principles.
21. Dispute Resolution; Binding Arbitration and Class Action Waiver
READ SECTION 22 CAREFULLY. THIS SECTION  MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
21.1 Informal Dispute Resolution
Our customer service department is available as noted in Section 25 (Contacting Customer Service) to address any concerns, disputes, claims or controversies you may have regarding the Globalcitizen Digital Platform, these Globalcitizen Terms or the relationship between you and Globalcitizen (collectively, “Disputes“). Most Disputes are quickly resolved in this manner to our users’ satisfaction. The parties shall use their best efforts to settle any Dispute directly through consultation and good faith negotiations which shall be a precondition to either party initiating a lawsuit or arbitration.
21.2 Dispute Resolution for Residents outside of the United Kingdom
The parties shall attempt to resolve any dispute arising out of or relating to this contract through negotiations between senior executives of the parties, who have authority to settle the same. If the matter is not resolved by negotiation within 30 days of receipt of a written ‘invitation to negotiate’, the parties will attempt to resolve the dispute in good faith through an agreed Alternative Dispute Resolution (ADR) procedure, or in default of agreement, through an ADR procedure. The seat of the arbitration shall be England and Wales. The arbitration shall be governed by both the provisions of the Arbitration Act 1996 as in force and in effect and Rules as agreed between the parties.
21.3 Dispute Resolution for Residents in the United Kingdom
If you are domiciled in and/or use the Globalcitizen Digital Platform in the United Kingdom, this Section 22.3 applies to you.
- Agreement to Arbitrate. If the parties do not agree upon a resolution in connection with a Dispute within a period of thirty (30) calendar days from the time the informal dispute resolution is initiated pursuant to Section 22.1 (Initial Dispute Resolution), the dispute shall be referred to arbitration by any party (the “Agreement to Arbitrate“), subject to the terms set forth below.
It is hereby expressly agreed that any dispute, controversy, or claim arising out of or in connection with the Globalcitizen Terms, or the breach, termination or validity thereof, shall be submitted to the Chartered Institute of Arbitrators (ClArb) and settled by final and binding arbitration in accordance with the ClArb Arbitration Rules. Judgment on any award issued under this provision may be entered by any court of competent jurisdiction.
The following Provisions of the CIArb Rules shall have effect over the Arbitration proceedings, namely:
- Appointment of arbitrators
The arbitral tribunal shall be composed of one arbitrator.
- Appointment of sole arbitrator
A sole arbitrator shall be appointed by agreement of the parties. If the parties have not agreed on the appointment of a sole arbitrator within 30 days of the respondent’s receipt of a notice of arbitration, then, at the request of one of the parties, a sole arbitrator shall be appointed by the ClArb.
- Place of arbitration and applicable procedural law
The place of arbitration shall be London, England. The proceedings shall be conducted in accordance with the arbitration law of the place of the arbitration, ergo The Arbitration Act 1996 as in force and in effect.
- Language(s) of arbitration
The language of the arbitration proceedings shall be English.
- Law governing the contract
The contract shall be governed by: the substantive law of England and Wales, exclusive of any conflict-of-laws rules that could require the application of any other law.
- Law governing the arbitration agreement
The arbitration agreement shall be governed by the laws of England and Wales and the Arbitration Act 2006.
By sending us any ideas, suggestions, documents or proposals (“Feedback“), you agree that (i) your Feedback does not contain confidential or proprietary information of third parties, (ii) we are under no obligation of confidentiality, express or implied, with respect to the Feedback, (iii) we may have something similar to the Feedback already under consideration or in development, and (iv) you grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works of, publish, distribute and sublicense the Feedback and you irrevocably waive, and cause to be waived, against Globalcitizen and other Members any claims and assertions of any moral rights that you may have with respect to such Feedback.
The failure of Globalcitizen to enforce any right or provision of these Globalcitizen Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Globalcitizen. Except as expressly set forth in these Globalcitizen Terms, the exercise by either party of any of its remedies under these Globalcitizen Terms will be without prejudice to its other remedies under these Globalcitizen Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Globalcitizen Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Globalcitizen Terms will remain in full force and effect.
24. Contacting Customer Service
If you wish to report a violation of these Terms, have any questions or need assistance, please contact Globalcitizen customer service as follows:
For Members that access and use of the Globalcitizen Product:
Online Support: https://support.globalcitizendigital.com/